Contact information
If you have any questions or requests, including technical and financial ones, you can always contact us by e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
You can write to us in English, Spanish, Russian or Ukrainian. If you do not speak any of these languages, please do not translate your message: write in your own language, and I will translate it myself.
Always include your ClusterDelta username so that we can check your subscription status, and specify the platform on which the problem occurs (for example, MetaTrader 4, MetaTrader 5, cTrader or NinjaTrader). If the indicators do not work properly, always send a screenshot of the problem or the text of the error. In MetaTrader, the indicators write their errors to the Experts tab (CTRL+T).
The most common problems:
- The indicators are not working. Check the subscription status in the authorizer of the indicator (for details, see How to install and use indicators).
- I have paid, but the indicators are still not working. Make sure that you ordered a subscription after funding your account and that your authorization data are entered in the indicators. For details, see How to install and use indicators.
- Data for a specific instrument do not load. If the ClusterDelta server cannot recognize your instrument, select it from the drop-down list of instruments in the indicator inputs (CTRL+I).
Please note that it is very difficult to understand a problem without its details. A request such as "My indicators do not work, please find out why" with no further information gives us no starting point, and we have to begin by finding out who you are and what you use.
Response times: on business days we usually reply to all requests within a few hours of receiving them, a little longer at weekends, and in some complex cases it may take up to 24–36 hours. In any case, we will reply as soon as we can.
Official seller information:
Denys Sh, IP
RNOKPP (Ukrainian individual taxpayer number) 2917602219
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
Phone: +38 093 544 44 64 (not for technical support)
Address: Ukraine, Kyiv, 02099, Boryspilska St. 12-V
