Refund conditions
1. If you wish to get back the money remaining on your balance, you may submit a refund request at any time. The amount you specify will be refunded to you within 2–3 business days, less any fees charged by the payment system for the refund. Money is refunded only by the payment method through which it was received (card, bank account or crypto wallet, as appropriate), unless another method has been agreed.
2. If you are not satisfied with the quality of the services or products provided, you may submit a refund request within 14 days of your payment. A full refund of the entire amount paid is guaranteed; it is made to you by the original payment method, as described in item 1. If you only want to make changes to your subscription, simply write to This email address is being protected from spambots. You need JavaScript enabled to view it..
3. Any disputed matters may be addressed to This email address is being protected from spambots. You need JavaScript enabled to view it..
4. To initiate a refund, send a message from the e-mail address registered to your account to This email address is being protected from spambots. You need JavaScript enabled to view it., stating your username, the amount in US dollars to be refunded and the type of refund as described in items 1 and 2 of this document. To avoid any inaccuracies, please also state which payment method you used (card, bank account or crypto wallet), so that the refund can be made to it. Additional supporting documents may be requested.
To help us improve our service, if your case is the one described in item 2, please tell us what exactly the reason was. However, this is NOT a prerequisite for completing the refund.
